FREQUENTLY ASKED QUESTIONS
ARE YOU CURIOUS ON HOW OUR PROCESS WORKS AND HAVE A FEW QUESTIONS? SCROLL BELOW FOR SOME OF OUR FAQS
OUR TEAM WILL HELP YOU ANSWER YOUR QUESTIONS ON OUR SERVICES SUCH AS PRINTING AND PROMOTIONAL PRODUCTS!
WHAT IS THE MINIMUM PURCHASE?
Our minimum order is 12 pieces per color, per size for printing.
WHAT IS YOUR TURNAROUND TIME?
Typical turnaround time is 7 business days from the time that a 30% deposit is collected and art mock-ups are approved with a signature or via email. Rush charge of $50 (prices are subject to change without notice) may apply for orders needed sooner than our typical turnaround. Turnaround time on larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
DO YOU REQUIRE A DEPOSIT?
A 30% deposit is required to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, checks, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge of 10% will apply.
DO YOU PROVIDE GRAPHIC DESIGN SERVICES?
Here at Dynamic Prints, we recommend customers come with their own art, or work with a graphic designer on their own time to develop the art for their project, in order to ensure that your tees are printed in a timely fashion. However, if this is not an option, we can offer graphic design services at $50/hour (prices are subject to change).
Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.
Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works in progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion). In order to have your product(s) delivered to you in a timely manner, we work with you on the due process to ensure the client's time is treated with the same deal of importance as our own.